Receiving feedback can be a challenging experience, particularly when the feedback is not what we expect or want to hear. However, the ability to process, reflect upon, and act on feedback plays a critical role in developing personal resilience, especially in leadership roles. This article explores how one CEO used feedback to not only survive but thrive in a turbulent business environment. His journey offers valuable insights into how receiving feedback can foster resilience, adaptability, and long-term growth.
In today’s fast-evolving business environment, leadership plays a pivotal role in driving an organisation’s success. However, when leaders dismiss or fail to act on feedback, the consequences can ripple throughout the company, manifesting in both operational inefficiencies and significant financial losses.
I’ve been thinking and writing a lot about feedback recently. The more I delve into it, the more I see how prevalent the topic is in our professional environments. Companies invest substantial time and effort in creating processes for delivering feedback – constructive, non-offensive, and palatable. We have developed techniques like “Crucial Conversations” to guide how we talk to people, focusing on their strengths without breaking them down.
A significant factor in transforming our careers, lives, and identities is how we choose to receive and act on feedback. Too often, feedback is perceived as a criticism rather than a gift, triggering emotional reactions that prevent us from taking constructive action.