When we talk about transforming strategies into results, accountability is a topic that often takes centre stage. But what does accountability really mean? Simply put, it’s about making sure everyone is not just doing their part but doing it willingly.
In a volatile and uncertain market, businesses require their teams to adopt an innovative and creative approach. Innovation involves not just generating new ideas and solutions for cost-cutting and improved customer engagement but also cultivating a mindset oriented towards optimism, empathy, and curiosity. Understanding and empathising with what people and customers experience and think is crucial.