The 10% Differentiator

“There is nothing more difficult to take in hand, more perilous to conduct, or more uncertain in its success, than to take the lead in the introduction of a new order of things” – Niccolo Machiavelli

Every workplace faces its share of 'noise' - the whispers, speculations, and buzz especially during times of change. So, as a leader, are you amplifying this noise or dialling it down? It's essential for leaders to ensure such chatter doesn't hamper productivity or dampen spirits.

The origin of this noise often lies in the uncertainties surrounding change. When shifts happen, be it in policies or leadership, employees, seeking clarity, might fill the gaps with their own stories. This can lead to a web of half-truths and misconceptions, which can weigh down on the team's morale and output.

Key to leadership is managing this noise. By fostering an environment of open dialogue, respect, and genuine communication, leaders can curb the rise of disruptive gossip. The aim isn't to mute all conversations – that's both unrealistic and stifling. It's about channelling workplace communication to be constructive, genuine, and anchored in reality. Adopting this ethos can pave the way for a cohesive, content, and efficient team atmosphere.

Imagine someone with all the right skills and knowledge. What's that little extra they need to focus on? It's simple things: building relationships, listening to feedback, really getting to know others, and showing they care. These small actions make a big difference in being a great leader.

These observations inspired my research and became the driving force behind my new book.