The 10% Differentiator

The most effective leaders actively seek feedback and constructively respond to both praise and criticism. Unfortunately, many leaders embrace positive comments but sidestep criticism, curtailing their growth. To truly differentiate oneself, leaders should see feedback not as criticism but as a key for growth.

Feedback serves as a mirror, reflecting our actions and behaviours from others' viewpoints. It's neither inherently good nor bad but is valuable information. It's crucial to realise that all feedback, positive or negative, is an opportunity for development. An openness to feedback highlights a leader's adaptability and fosters a continuous learning environment.

To obtain balanced feedback, leaders should create their "board of directors"—a group of trusted individuals who offer objective advice. These might include past colleagues, mentors, or friends familiar with your career goals. When seeking their perspectives, it's essential to maintain an open mind, valuing their insights even if they challenge your beliefs.

Mature leaders excel in their response to feedback. Rather than being defensive, they express gratitude, even if the feedback contrasts their self-view. This not only showcases their willingness to grow but also ensures they'll keep receiving candid feedback. Implementation is the next step. Feedback's true value emerges when it’s actioned, whether by acquiring new skills or tweaking behaviours.

Moreover, a leader's attitude towards feedback has a cascading effect on their team, nurturing a culture of openness, transparency, and continuous learning. Leadership isn't about flawlessness; it's about growth. Feedback plays an instrumental role in this journey, helping leaders boost their self-awareness, recognise blind spots, and continuous progress. As a leader, embracing feedback paves the way to leadership distinction.

Imagine someone with all the right skills and knowledge. What's that little extra they need to focus on? It's simple things: building relationships, listening to feedback, really getting to know others, and showing they care. These small actions make a big difference in being a great leader.

These observations inspired my research and became the driving force behind my new book.